RETURN POLICY

We love delighting our customers at Needlepointkits and we endeavour to provide the best products and service possible.If you are not satisfied with your purchase, you can return an item within 30 days of receipt for a refund or exchange. For refunds you just need to make sure the item your returning is undamaged and in its original packaging. If a product is damaged, please notify us within 5 days.

HOW TO MAKE A RETURN

If your return is due to an incorrectly supplied, faulty or damaged item, please let us know within 5 days that you are sending the product back to us, you can do that here. Please ensure the item is securely packed and in it’s original packaging.

DELIVERY CHARGES

We will refund your original delivery charge and the delivery charges incurred in returning the product when a product is faulty, damaged or sent incorrectly, If you simply didn’t want the item, that’s not a problem, but in this instance we don’t refund delivery charges.

YOUR RIGHTS

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.