These terms, together with the documents referred to in them, set out the terms on which you use our website, https://needlepointkits.shop (‘Our Site’). Use of Our Site includes, amongst other things, accessing, browsing, registering to use Our Site, and using our online shop. Please read these terms carefully before you start using Our Site as they will apply to your use of Our Site. By using Our Site, you confirm that you accept these terms of use and agree to comply with them.

Other applicable terms

These terms of use refer to the following additional documents, which also apply to your use of Our Site: Our Privacy & Cookie Policy, which sets out how we process any personal data we collect from you or that you provide to us and provides information about the cookies on Our Site. By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.Our Acceptable Use Policy & Content Standards, at the end of this document, which sets out how you can and cannot use Our Site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy. Craft Sanctuary Events are subject to additional Terms & Conditions which can be found here

Changes to these terms

We may revise these terms of use at any time by amending this page. Please ensure that you familiarise yourself with our terms before using Our Site.

Changes to Our Site

We may update Our Site from time to time, and may change the content at any time. However, please note that any of the content on Our Site may be out of date at any given time, and We are under no obligation to update it.

We do not guarantee that Our Site, or any content on it, will be free from errors or omissions

Accessing Our Site

Our Site is made available free of charge.

We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. Access to Our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of Our Site without notice. We will not be liable to you if for any reason Our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to Our Site.

You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Current Offers and Promotion Terms and Conditions

  • Each offer is limited to one use per customer unless otherwise stated.
  • Cannot be used in conjunction with any other offer or promotion unless otherwise stated.
  • Subject to availability.
  • Offers can be withdrawn at any time without prior notice.
  • We reserve the right to cancel your order.
  • Loyalty points can only be accrued on the Needlepointkits website and cannot be exchanged for cash

NeedlepointKits Review Moderation Policy

NeedlepointKits encourages users to leave product reviews on our site. We see reviews as a valuable way of improving our product offering and helping fellow NeedlepointKits customers make informed buying decisions at the store. We do ask that any reviews adhere to the following guidelines:

  • All reviews must be for a product or brand currently available on needlepointkits.shop
  • Please direct any customer services issues or complaints to our customer services team and do not include any service related complaints in your reviews
  • Please direct any customer services issues or complaints to our customer services team and do not include any service related complaints in your reviews
  • We will correct any obvious spelling or grammatical errors we find in reviews but will not alter content to the extent that the intended meaning of the review is altered
  • Reviews must be clear and easy to follow for all users of the site and any reviews that we feel are not clear or we see as misleading will not be included
  • NeedlepointKits will not accept any crude language or expletives. Any reviews containing unacceptable language will not be published on the site
  • Please do not criticise fellow users and any other reviews you may read on the site and ensure your review is focused on your own experiences of NeedlepointKits products or brands

No reliance on information

The content on Our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Site.Although We make reasonable efforts to update the information on Our Site, We make no representations, warranties or guarantees, whether expressed or implied, that the content on Our Site is accurate, complete or up-to-date.

We send orders worldwide using the glove mail of the postal service of Ukraine – Ukrposhta.

Payment methods: PayPal and payments by card (VISA, MasterCard)